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shipping...returns...questions???
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Hopefully this FAQS page will answer your questions... if not, don't hesitate to email or call.
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Q
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Do you guarantee your products?
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A
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We offer a WORKMANSHIP GUARANTEE items manufactured by I'mStillME! That means we will repair or replace your ISM product for any defect in construction for six (6) months from the date of purchase. We are not responsible for inappropriate cleaning or the effects of general wear and tear to the item. You MUST email us BEFORE sending an item back for repair. Once we have agreed on the repair, we are happy to reimburse up to $5.00 toward the associated shipping costs.
Because we do not manufacture GUCIO SHOES ourselves, we are unable to offer repair services. (See our return policy for more info.)
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Q
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Do you accept returns?
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A
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Yes ! We want you to be happy!
If you have purchased any I'mStillME! or Gucio item, and are not happy with your purchase for any reason, we will accept your return or exchange and will refund your purchase price, exclusive of postage and handling charges. The UNUSED item must be returned in the original packing within 7 days of receipt.**We reserve the right to make the final determination as to whether an item has been used. (Please note that a diaper bag is considered used once it has been packed with your things, so PLEASE inspect your purchase carefully before packing it.) **Be sure to double check our sizing page for Gucio Shoes in order to avoid the inconvenience and expense of a return! **In the case of Gucio Shoes, please insert the undamaged, unmarked shoe box into a larger box for shipping.
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Q
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When and how will my purchase be shipped?
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A
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In stock items will ship in 1-3 business days. We will notify you within 24 hours of your order if an item is Out of Stock.
Personalized items may take up to 7 business days to ship. We ship large packages UPS Ground, and smaller ones via the US Mail. This seems to be the most economical shipping solution for all! Our products are shipped from Connecticut so allow an appropriate travel time to your destination. Tracking information available on request.
Please call 203-426-8133 international shipping rates.
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